Enhancing Organisational Efficiency to Boost Customer Value

Thomas Hampson
3 min readJul 8, 2024

--

An open text book showing a diagram of a business process.
Photo by Austin Distel on Unsplash

In the fast-paced world of software development, optimising organisational efficiency is crucial to driving customer value. Broadcom’s insights into Value Stream Management emphasises the importance of aligning IT and business processes to enhance productivity and deliver superior products.

Here we explore five areas of growing interest and adoption that are improving efficiency and driving business value.

The Role of AI and Automation

Integrating AI and automation into software development is transforming the industry. Generative AI tools like OpenAI’s ChatGPT and Microsoft’s Copilot are revolutionising automated testing, in turn significantly boosting productivity.

These technologies enable application teams to enhance their testing processes, ensuring high-quality software delivery. Embracing AI has been shown to not only accelerate an engineering team’s development cycles but also reduce the risk of human error, leading to more reliable and secure applications​.

Developer Productivity Engineering

Developer Productivity Engineering is emerging as a key practice to improve the developer experience and overall productivity. By addressing technical challenges with engineering solutions, the practice aims to eliminate process bottlenecks and reduce unproductive developer time. This approach leverages acceleration technologies and failure analytics to provide faster feedback cycles, enabling developers to focus on innovation and high-quality code production. Its adoption can lead to significant cost savings and faster, more efficient software delivery​​.

Embracing Low-Code/No-Code Solutions

Low-code and no-code platforms are democratising software development, allowing even non-developers to contribute to application creation. These tools abstract the complexity of traditional coding, enabling rapid application development and deployment. For tech leaders, leveraging these platforms can address talent shortages and accelerate digital transformation when you need a low-complexity solution. Low-code solutions offer the flexibility to quickly iterate and adapt to changing business needs, making them invaluable for modern IT environments.

Security in a Post-AI World

As AI tools become more integrated into development processes, security concerns grow increasingly complex. Enhanced phishing techniques and bot attacks pose significant risks to application security. Tech leaders must adopt robust security measures, such as advanced bot detection and phishing-resistant authentication methods, to safeguard their applications. By focusing on secure software design from the outset, leaders can prevent vulnerabilities and ensure the integrity of the development pipeline.

Continuous Delivery and Quality Assurance

Continuous Delivery (CD) is fundamental to improving both delivery performance and software quality. Implementing a real CD workflow helps organisations identify and eliminate waste and inefficiencies, fostering a healthier work culture and reducing burnout. Combining CD with robust quality assurance practices ensures that software meets high standards from the start, minimising rework and accelerating time-to-market. For tech leaders, prioritising CD and quality assurance is essential for maintaining a competitive edge and delivering consistent value to customers​.

By focusing on these strategic areas, tech leaders can drive significant improvements in organisational efficiency, ensuring that their companies remain agile, innovative, and customer-focused in a rapidly evolving digital landscape.

Meta8 is a UK-based software development agency with experience and expertise in helping businesses navigate the ever-changing technology landscape; delivering robust, scalable solutions to business critical functions, our clients partner with us to reduce their risk, improve their efficiency, reduce their time-to-market and drive stronger growth.

Sign up to discover human stories that deepen your understanding of the world.

Free

Distraction-free reading. No ads.

Organize your knowledge with lists and highlights.

Tell your story. Find your audience.

Membership

Read member-only stories

Support writers you read most

Earn money for your writing

Listen to audio narrations

Read offline with the Medium app

--

--

Thomas Hampson
Thomas Hampson

Written by Thomas Hampson

0 Followers

Co-Founder @ Meta8 - UK-based Software Development Company

No responses yet

Write a response